Chris Lytle has conducted nearly 2300 seminars throughout the English-speaking world. A gifted speaker and the best-selling author of The Accidental Salesperson, Chris has inspired hundreds of thousands of salespeople. He posts a fresh new audio sales idea on this website every week. You can grab a free sample here. Email it to your sales team. They can get world-class sales training on their smart phones.
You told the client you would do something. You told another client you would do something else. But at the end of the day, you couldn’t remember what you had promised to whom. The trouble is, the clients do remember. And they keep score. Salespeople need to record every promise they make and follow through on their promises. That builds trust and leads to stronger relationships and bigger deals.